1. Introduction

Glowbook India Pvt Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us through various interactions with our Service. This includes but is not limited to:

2.1.1 Account Registration Information

Full name (first name, last name, middle name if provided)
Email address (primary and secondary if provided)
Phone number (mobile and landline if provided)
Date of birth (for age verification and personalized services)
Gender (for service recommendations and personalization)
Profile photograph (optional, for account verification)
Password and security questions (encrypted and stored securely)
Preferred language and communication preferences

2.1.2 Service Booking Information

Service preferences and history
Booking details (date, time, duration, location)
Service provider preferences and ratings
Special requirements or medical conditions (if disclosed)
Allergy information (for beauty treatments)
Preferred communication methods
Emergency contact information

2.1.3 Payment and Financial Information

Payment method details (card type, last 4 digits, expiry date)
Billing address and postal code
Transaction history and receipts
Refund and cancellation history
Loyalty points and rewards balance
Promotional code usage
Gift card information and balances

2.1.4 Location and Address Information

Current location (GPS coordinates, with consent)
Home address (for home service bookings)
Work address (for office service bookings)
Preferred service locations
Travel history for service locations
Location-based service recommendations

2.1.5 Communication and Interaction Data

Messages sent to service providers
Customer support communications
Feedback and review submissions
Survey responses and feedback forms
Social media interactions (if connected)
Email communication preferences
SMS and push notification preferences

2.1.6 Content and Media

Profile photographs and avatars
Before and after service photos (if shared)
Review photographs and videos
Social media content (if connected)
User-generated content and posts
Voice messages and audio recordings (if used)

2.2 Automatically Collected Information

We automatically collect certain information when you access and use our Service through various technologies and methods:

2.2.1 Device and Technical Information

Device type (smartphone, tablet, computer)
Device model and manufacturer
Operating system and version
Browser type and version
Screen resolution and display settings
Unique device identifiers (UDID, IMEI, MAC address)
Mobile carrier and network information
App version and installation details
Device storage and memory information
Battery level and charging status

2.2.2 Usage and Behavioral Data

Pages visited and time spent on each page
Features used and frequency of use
Search queries and filters applied
Click patterns and navigation paths
Session duration and frequency
App launch and close times
Feature interaction patterns
Error logs and crash reports
Performance metrics and loading times
User journey and conversion funnels

2.2.4 Log and Analytics Data

Server access logs and timestamps
Error logs and debugging information
Performance monitoring data
Security event logs
API usage statistics
Database query logs (anonymized)
Third-party service integration logs
Backup and recovery logs

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social Media Platforms: Profile information, friends lists, and preferences when you connect your social media accounts
Payment Processors: Transaction confirmations, payment method verification, and fraud prevention data
Service Providers: Information about services provided, ratings, and feedback from beauty professionals
Marketing Partners: Demographic information, interests, and behavioral data for targeted advertising
Data Brokers: Publicly available information, demographic data, and interest categories
Government Databases: Business registration information for professional verification
Credit Bureaus: Credit history and financial information (for premium services)
Public Records: Professional licenses, certifications, and business registrations

2.4 Sensitive Personal Information

In certain circumstances, we may collect sensitive personal information with your explicit consent:

Health Information: Medical conditions, allergies, and health-related requirements for beauty services
Biometric Data: Facial recognition data for security purposes (with explicit consent)
Financial Information: Bank account details, credit scores, and financial history (for premium services)
Identity Documents: Government-issued ID numbers, passport details (for verification purposes)
Location Tracking: Precise GPS coordinates and location history (with explicit consent)
Communication Records: Voice recordings, video calls, and private messages

We handle sensitive personal information with additional security measures and only use it for the specific purposes for which it was collected.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, as detailed below. We process your personal information based on different legal grounds, including consent, contract performance, legitimate interests, and legal compliance.

3.1 Service Provision and Operations

We use your information to provide, operate, and maintain our Service:

Create and manage your user account and profile
Process service bookings and reservations
Facilitate communication between customers and service providers
Process payments and manage billing
Provide customer support and technical assistance
Send service-related notifications and updates
Maintain service quality and safety standards
Conduct background checks and verification processes
Manage disputes and resolution processes
Maintain service records and transaction history

3.2 Personalization and User Experience

We use your information to personalize and improve your experience:

Recommend relevant services and providers based on your preferences
Customize content and features according to your interests
Provide location-based service recommendations
Remember your preferences and settings
Optimize app performance and user interface
Provide personalized search results and filters
Create customized marketing communications
Develop new features based on user behavior patterns
Improve service matching algorithms
Provide contextual help and guidance

3.3 Communication and Marketing

We use your information for communication and marketing purposes (with your consent where required):

Send promotional offers and discounts
Share new service announcements and features
Provide newsletters and educational content
Conduct surveys and market research
Send birthday and anniversary greetings
Provide loyalty program updates and rewards
Share partner promotions and special events
Send seasonal and holiday-themed content
Provide referral program information
Share user-generated content and success stories

3.4 Analytics and Business Intelligence

We use your information for analytics and business intelligence:

Analyze user behavior and service usage patterns
Measure service performance and quality metrics
Conduct market research and trend analysis
Develop business strategies and growth plans
Optimize pricing and service offerings
Identify and address service gaps
Monitor platform performance and reliability
Generate business reports and insights
Conduct A/B testing and experimentation
Measure marketing campaign effectiveness

3.5 Security and Fraud Prevention

We use your information to maintain security and prevent fraud:

Verify user identity and prevent unauthorized access
Detect and prevent fraudulent transactions
Monitor for suspicious activities and patterns
Implement security measures and access controls
Conduct security audits and assessments
Respond to security incidents and breaches
Maintain audit trails and compliance records
Implement fraud detection algorithms
Conduct risk assessments and evaluations
Protect against cyber threats and attacks

3.6 Legal and Regulatory Compliance

We use your information to comply with legal and regulatory requirements:

Comply with applicable laws and regulations
Respond to legal requests and court orders
Maintain records for tax and accounting purposes
Conduct compliance audits and assessments
Report to regulatory authorities when required
Maintain professional licensing and certification records
Comply with consumer protection laws
Maintain data retention requirements
Respond to government investigations
Protect our legal rights and interests

3.7 Research and Development

We use your information for research and development purposes:

Develop new features and services
Improve existing functionality and user experience
Conduct user experience research and testing
Develop machine learning algorithms and AI systems
Create predictive models and analytics tools
Research market trends and consumer preferences
Develop new business models and partnerships
Conduct academic research and studies
Create industry reports and insights
Develop innovative technology solutions

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service
Business Partners: We may share information with beauty professionals and salons to facilitate bookings
Legal Requirements: We may disclose information when required by law or to protect our rights
Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
Consent: We may share information with your explicit consent

5. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework is designed to meet industry standards and regulatory requirements.

5.1 Technical Security Measures

Encryption: All sensitive data is encrypted using AES-256 encryption both in transit and at rest
Secure Sockets Layer (SSL): All communications are protected using TLS 1.3 encryption
Database Security: Databases are encrypted and protected with access controls and monitoring
API Security: All APIs are secured with authentication, rate limiting, and input validation
Network Security: Firewalls, intrusion detection systems, and network segmentation
Access Controls: Multi-factor authentication, role-based access, and principle of least privilege
Secure Development: Secure coding practices, regular security testing, and vulnerability assessments
Backup Security: Encrypted backups with secure storage and regular testing

5.2 Organizational Security Measures

Security Policies: Comprehensive security policies and procedures
Employee Training: Regular security awareness training for all staff
Background Checks: Thorough background checks for all employees with data access
Confidentiality Agreements: Strict confidentiality agreements for all personnel
Incident Response: Detailed incident response procedures and team
Regular Audits: Internal and external security audits and assessments
Vendor Management: Security requirements for all third-party vendors
Data Classification: Data classification and handling procedures

5.3 Physical Security

Data Centers: Tier III+ data centers with 24/7 security monitoring
Access Controls: Biometric access controls and security badges
Surveillance: 24/7 video surveillance and security personnel
Environmental Controls: Climate control, fire suppression, and power backup
Equipment Security: Secure disposal of hardware and media

5.4 Security Monitoring and Incident Response

Continuous Monitoring: 24/7 security monitoring and threat detection
Log Analysis: Comprehensive logging and analysis of security events
Threat Intelligence: Integration with threat intelligence feeds
Incident Response: Rapid response procedures for security incidents
Forensic Capabilities: Digital forensics and evidence collection
Notification Procedures: Timely notification of affected users and authorities

Despite our comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security posture and respond to emerging threats.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@glowbook.in.

7. Account Deletion Policy

You have the right to delete your account and associated personal information at any time. This section explains our account deletion process and what happens to your data when you request account deletion.

7.1 How to Delete Your Account

You can delete your account through the following methods:

Mobile App: Go to Settings → Account Settings → Delete Account
Website: Log into your account and visit the Account Settings page
Email Request: Send a deletion request to privacy@glowbook.in
Customer Support: Contact our support team through the app or website

7.2 What Happens When You Delete Your Account

When you request account deletion, we will:

Immediately deactivate your account and prevent further access
Delete your personal information from our active systems within 30 days
Remove your profile, photos, and user-generated content
Cancel any pending bookings and send notifications to service providers
Process any outstanding refunds according to our refund policy
Remove you from our marketing communications
Delete your payment information and transaction history
Remove your reviews and ratings from public display

7.3 Data That May Be Retained

In certain circumstances, we may retain some information for legal, regulatory, or business purposes:

Legal Requirements: Information required to comply with applicable laws, regulations, or legal proceedings
Financial Records: Transaction records required for tax, accounting, or audit purposes (typically 7 years)
Fraud Prevention: Information necessary to prevent fraud or abuse of our services
Dispute Resolution: Information related to ongoing disputes or legal claims
Service Provider Records: Anonymized data that may be required for service provider verification
Backup Systems: Information in backup systems that will be deleted during regular backup rotation

7.4 Timeline for Account Deletion

Immediate: Account deactivation and access prevention
Within 24 hours: Removal from active user databases and marketing lists
Within 30 days: Deletion of personal information from primary systems
Within 90 days: Deletion from backup systems and analytics platforms
Within 1 year: Complete removal of all personal data (except legally required retention)

7.5 Consequences of Account Deletion

Please be aware that account deletion is permanent and irreversible:

You will lose access to all your account data and service history
Any pending bookings will be cancelled and you may be subject to cancellation fees
You will lose any loyalty points, rewards, or promotional benefits
Your reviews and ratings will be removed from the platform
You will need to create a new account if you wish to use our services again
Any saved payment methods will be permanently deleted

7.6 Data Portability Before Deletion

Before deleting your account, you may request a copy of your data:

Complete profile information and account settings
Booking history and service records
Payment and transaction history
Reviews and ratings you have submitted
Communication history with service providers
Photos and content you have uploaded

Data export requests are typically processed within 7-14 business days and provided in a machine-readable format (JSON or CSV).

7.7 Contact for Account Deletion

For questions about account deletion or to request assistance with the deletion process:

Email: privacy@glowbook.in

Support: support@glowbook.in

Phone: +91 7576070230

Response Time: We will respond to deletion requests within 48 hours

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie settings through your browser preferences.

For more detailed information about our use of cookies, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: