1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our mobile application. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

We also use similar technologies such as web beacons, pixel tags, and local storage to collect and store information about your usage of our Service.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable basic functions like page navigation, access to secure areas, and user authentication.

Session management and user authentication
Security and fraud prevention
Load balancing and performance optimization
Remembering your login status

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences and choices.

Language and region preferences
Theme and display settings
Recently viewed services or professionals
Search history and filters

2.3 Analytics Cookies

These cookies help us understand how you use our Service so we can improve it.

Page views and user interactions
Time spent on different sections
Error tracking and performance monitoring
Feature usage statistics

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Personalized advertisements
Social media integration
Campaign performance tracking
Retargeting and remarketing

3. Third-Party Cookies and Services

We integrate with various third-party services that may set their own cookies and tracking technologies. These services help us provide enhanced functionality, analytics, and user experience. Below is a comprehensive list of third-party services we use:

3.1 Analytics and Performance Monitoring

Google Analytics 4

Comprehensive web analytics service that helps us understand user behavior, traffic patterns, and website performance.

Page views and user sessions
User demographics and interests
Conversion tracking and goal completion
Real-time user activity monitoring
Custom event tracking and reporting

Opt-out: Google Analytics Opt-out

Hotjar

User experience analytics platform that provides heatmaps, session recordings, and user feedback tools.

Heatmaps showing user interaction patterns
Session recordings for user behavior analysis
User feedback and survey tools
Conversion funnel analysis
Form analytics and optimization

3.2 Payment Processing and Financial Services

Stripe

Secure payment processing platform for credit card and digital wallet transactions.

Payment method verification and processing
Fraud detection and prevention
Transaction security and encryption
Payment analytics and reporting
Subscription and recurring payment management

Razorpay

Indian payment gateway supporting UPI, net banking, and digital wallets.

UPI payment processing
Net banking integration
Digital wallet support (Paytm, PhonePe, etc.)
Payment analytics and reconciliation
Refund and settlement processing

3.3 Social Media and Communication

Facebook Pixel

Facebook's tracking pixel for advertising, analytics, and social media integration.

Conversion tracking and optimization
Custom audience creation
Retargeting and remarketing campaigns
Social media sharing and login
Advertising performance measurement

Google Social Login

Google's authentication service for social login and account integration.

One-click social authentication
Profile information synchronization
Google account integration
Security and fraud prevention
User experience optimization

3.4 Location and Mapping Services

Google Maps

Interactive mapping service for location-based features and navigation.

Interactive maps and location display
Geocoding and address validation
Route planning and navigation
Location-based service recommendations
Business listing and verification

3.5 Customer Support and Communication

Intercom

Customer support and communication platform for live chat and messaging.

Live chat and messaging functionality
Customer support ticket management
User behavior tracking for support
Automated messaging and notifications
Support analytics and reporting

3.6 Marketing and Advertising

Google Ads

Google's advertising platform for targeted marketing campaigns.

Conversion tracking and optimization
Audience targeting and segmentation
Ad performance measurement
Remarketing and retargeting
Campaign analytics and reporting

Facebook Ads Manager

Facebook's advertising platform for social media marketing campaigns.

Social media advertising campaigns
Audience insights and targeting
Ad creative optimization
Performance tracking and analytics
Cross-platform advertising coordination

3.7 Content Delivery and Performance

Cloudflare

Content delivery network and security service for website performance and protection.

Content delivery and caching
DDoS protection and security
Performance optimization
SSL certificate management
Analytics and monitoring

3.8 Third-Party Cookie Management

We work with third-party services to ensure they comply with privacy regulations and provide opt-out mechanisms where available. However, we cannot control all third-party cookies, and their privacy practices are governed by their own privacy policies.

You can manage third-party cookies through your browser settings or by visiting the individual privacy policy pages of the services listed above.

4. Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

4.1 Session Cookies

These are temporary cookies that are deleted when you close your browser. They are used for essential functions like maintaining your login session.

4.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and provide personalized experiences.

Authentication cookies: 30 days
Preference cookies: 1 year
Analytics cookies: 2 years
Marketing cookies: 90 days

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block cookies from specific websites
Block third-party cookies
Receive notifications when cookies are set
Automatically delete cookies when you close your browser

5.2 Browser-Specific Instructions

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

5.3 Mobile App Settings

For our mobile application, you can manage cookie preferences through:

App settings within the Glowbook app
Device privacy settings
iOS: Settings → Privacy & Security → Tracking
Android: Settings → Privacy → Ads

6. Impact of Disabling Cookies

If you choose to disable cookies, some features of our Service may not function properly:

You may need to log in repeatedly
Your preferences and settings may not be saved
Some personalized features may not work
Location-based services may be unavailable
Payment processing may be affected

Essential cookies are required for the Service to function and cannot be disabled.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the updated policy on our Service and updating the "Last updated" date.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@glowbook.in

Phone: +91 7576070230

Address: Glowbook India Pvt Ltd, Mumbai, Maharashtra, India

Data Protection Officer: dpo@glowbook.in

9. Your Consent

By continuing to use our Service, you consent to our use of cookies as described in this Cookie Policy.

You can withdraw your consent at any time by adjusting your browser settings or contacting us directly.